Every saddle comes with a 5 day trial. Trial begins the day the saddle is delivered (based on shipment tracking number). Trial contract is emailed to buyer before shipping and a copy included in saddle box.
If you decide to return the saddle, you must follow the contract instructions to initiate a return. Elysian Saddlery LLC will send you a return shipping label. Saddle must be shipped within three (3) business days of receiving the shipping label.
On the sixth day, or if the return is not shipped in a timely manner, the saddle becomes the property of the customer and no returns for any reason will be accepted. There are no exceptions made, unless made prior to or during the trial in writing (email or text message). A return fee of $100 (which includes full insurance and restocking fee) will be deducted from your refund.
Saddle will be inspected within two (2) business days of return arrival. Refund will be issued when saddle is received in same condition as noted below, including all accessories. Please note that depending on payment method used, refunds can take up to 5-10 business days to process. This is beyond my control. Most refunds take only a few days.
